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Can Admins edit user email addresses?

Managing a User’s Email Address (Before vs. After Activation)

This article explains when an admin can update a user’s email address in KleerCard, and when only the user can change it.

Overview

When an admin creates a new user in KleerCard, the user is immediately invited by email. That email includes an activation link the user must click to activate their account.

Email updates work differently depending on whether the user has activated their account.

Key Rule

  • Before activation: Admins can update the user’s email address.

  • After activation: Admins cannot update the user’s email address. Only the user can change their own email once logged in.

What Counts as “Activated”?

A user is considered activated after they have clicked the activation link in the invitation email and completed activation.

If they have not clicked the activation link yet, they are still in a pending / invited state.

Admin: Updating Email Before Activation

Admins can update the email address only if the user has not activated.

Typical reasons:

  • Admin typed the wrong email

  • The user’s email changed before they activated

  • The invite needs to go to a different inbox

What happens:

  • The email field can be edited by the admin

  • The invitation/activation flow will apply to the updated email address

Admin: Why Email Can’t Be Changed After Activation

Once the user activates their account, the email becomes part of the user’s authenticated identity and login credentials.

At that point:

  • Admins no longer have permission to change it

  • The user must update it themselves from within their account

This protects account security and prevents admins from inadvertently changing a user’s login identity.

User: Updating Email After Activation

After activation, users can update their own email address while logged in.

Users should:

  1. Log in to KleerCard

  2. Go to their profile/account settings

  3. Update their email address

(Your product may have additional verification steps depending on configuration.)

Common Questions

“The user never received the invite—can I change the email?”

Yes—as long as the account is not activated yet, the admin can update the email address and resend the invite if needed.

“The user activated already, but their email is wrong—what do we do?”

Admins can’t change it. The user must log in and update their own email.

“Can support change the email after activation?”

In standard behavior, no—email changes after activation are intentionally user-driven for security.