Mobile App Troubleshooting: Unable to Load Charges Error

If you or your team members are seeing an "Unable to Load Charges" error in the KleerCard mobile app, this article walks you through what to try and when to contact support.

Step 1: Check Your Internet Connection

Make sure your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if the error resolves.

Step 2: Force-Close and Reopen the App

Fully close the KleerCard app and reopen it. On iPhone, swipe up from the bottom of the screen and swipe the app away. On Android, tap the recent apps button and swipe KleerCard off the screen. Then reopen the app.

Step 3: Log Out and Log Back In

Open the app, go to Settings, and tap Log Out. Wait a few seconds, then log back in with your credentials. This refreshes your session and often resolves charge sync issues.

Step 4: Check for App Updates

Visit the App Store (iPhone) or Google Play (Android) and check if a KleerCard update is available. Install any pending updates and reopen the app.

Step 5: Uninstall and Reinstall the App

If the steps above have not resolved the issue, uninstall KleerCard from your device and reinstall it from the App Store or Google Play. This clears any corrupted local data that may be causing the error.

Still Not Working?

If the error persists after completing all steps — or if multiple team members are experiencing this at the same time — please contact our support team at support@kleercard.com. Include the following details: your device type and OS version, the number of users affected, the troubleshooting steps you have already tried, and any screenshots of the error message.