Purchase Security and Extended Protection

When you use your covered Visa card and your purchase is stolen or damaged within the first 90 days, Purchase Security can replace, repair, or reimburse the item, up to a maximum of $10,000.00 per claim and $50,000.00 maximum per year.

Extended Protection doubles the time period of the original manufacturer's written U.S. warranty, up to 1 additional year on warranties of 3 years or less, up to a maximum of $10,000.00 per claim and $50,000.00 per cardholder.

Please keep in mind that you will want to read the Purchase Security and Extended Protection full terms and conditions for further details including restrictions, limitations, and exclusions, or check with your card issuer for a copy of your Guide to Benefits.

Frequently asked questions

How does Purchase Security and Extended Protection work?

You must purchase the item with your covered Visa card, and the theft or damage must occur within 90 days of the purchase. If your item is stolen, you must file a police report within 48 hours of becoming aware of the theft, as outlined in the terms and conditions of the benefit. Maximum coverage is $10,000.00 per claim.

Extended Protection doubles the time period of the original manufacturer's written U.S. warranty, up to 1 additional year on warranties of 3 years or less. Maximum coverage level is $10,000.00 per claim. Extended Protection also offers valuable features including Warranty Registration and Extended Warranty Protection.

What are the limitations?

You will want to read the full terms and conditions, but here are some examples of what does not apply for Purchase Security: the item cannot be used or pre-owned, and the item cannot be hard-wired or installed. For example, a microwave oven that is built in is not covered, but coverage applies for a microwave oven that sits on the countertop.

What does "$10,000.00 per claim occurrence" mean?

Per occurrence is another way of saying per event or per incident. For example, if you go to the store and make a few purchases, such as a TV, lamp, and radio, then step out for dinner and return to find your house has been broken into and your new purchases have been stolen, you would list all of the items you just purchased with your covered Visa card when you call the Benefit Administrator to file a claim. The Benefit Administrator would then add all of those together to determine the total claim amount, not to exceed the $10,000.00 maximum. The Benefit Administrator will ask you to include all of the items because some items may not be eligible, and they will want to be able to cover as many eligible items as possible.

Are purchases that I make outside of the United States covered? What about gifts I purchase?

Yes, those are eligible as long as you purchase them using your covered Visa card and meet the terms and conditions of the benefit.

What are the timelines for filing a claim?

You must file a police report within 48 hours of becoming aware of the theft or damage, as outlined in the terms and conditions of the benefit. You must notify the Benefit Administrator within 60 days of the theft or damage, and submit your completed claim form and supporting documentation within 90 days of the theft or damage.

Do I have to file a claim with my insurance company?

Yes. If you, or your employer if applicable, have insurance that covers the item, you must file a claim with that insurance company and then send the Benefit Administrator a copy of the claim settlement.

What paperwork do I need to submit with my claim?

In addition to the claim form, the Benefit Administrator will review with you the following supporting documentation you may need, depending on your claim:

• An itemized sales receipt for the purchase. If you do not have this, the store where you made the purchase can usually print a duplicate receipt for you.
• Your Visa billing statement showing the purchase. Your bank can usually make a copy for you.
• A police report in the case of theft, or a fire report, insurance claim, or loss report sufficient to determine eligibility for benefits.
• The Benefit Administrator may ask you to provide additional information, such as a repair estimate, if applicable.

How long does it take to decision a claim?

Under normal circumstances, once the Benefit Administrator has all the paperwork they need to process the claim, a decision will be made within five business days. The Benefit Administrator will send you notification of their decision.

File a Purchase Security and Extended Protection claim now