Why Didn't My Team Members Receive Their KleerCard Invitation?

When a new user is added to your KleerCard account, they automatically receive an invitation email with a link to set up their login. If a team member hasn't received theirs, here are the most common reasons and how to resolve it.

Check spam and junk folders first Invitation emails occasionally get filtered before they reach the inbox. Ask your team members to check their spam or junk folder for an email from support@kleercard.com.

Your organization's email system may be filtering the message Some organizations — particularly those using managed email services like Microsoft 365, Google Workspace, or hosted Exchange — have domain-level spam filters that can block emails from senders they don't recognize. This is especially common when a large number of invitations go out at once to the same domain.

If invites aren't appearing in spam either, your IT administrator may need to whitelist KleerCard's sending domain. Ask them to allow emails from @kleercard.com and @mail.kleercard.com.

Resend the invitation Once your IT team has whitelisted KleerCard, an admin can resend invitations from within the portal:

1. Go to Settings → Manage Users
2. Find the team member who didn't receive their invite
3. Click the ellipsis (⋯) to the right of their name
4. Select Resend Invite

They'll receive a fresh invitation to their inbox.

Still having trouble? Contact us at support@kleercard.com and we can confirm whether the invitation was successfully sent on our end.